FAQs

You can purchase our products at our web-store (https://www.artbloss.com) Alternatively, you can place your orders by sending us an email (info@artbloss.com).

All orders are shipped from Hong Kong. We usually ship your order via International e-Express (with tracking number).

You can consider upgrading your shipping method to Fedex and DHL international express shipping, please contact us. If upgrade your shipping method, the shipping cost might be higher but it allows your package to arrive safer and faster.

All orders are normally shipped out in 3 workings days (excluding weekends & public holidays and excluding the day you make the payment). After your package is dispatched, you may receive your package at the following time:

Local (Hong Kong): 2 –3 working days

International: 14 – 21 working days

We always do our best to handle and ship your order with care, sometime it might take a little longer during heavy traffic of delivery.

*NOTE:
These timelines for international shipments are estimates and are not guaranteed. If your country charges import fees, it may take longer to receive your package and we are not responsible for any delays.

** Sometimes delivery might be late due to custom clearance procedures or local post office. Please kindly contact your local post office or relevant authority. They will have more information about your package delivery. We will also do our best to assist you regarding to this matter.

NOTE ON COVID-19
There's no doubt that COVID-19 has been difficult on all of us, but we're keeping operations running at full steam. So please note that in some cases international orders will be delivered with a delay for a month. Thank you SO much for your patience if any unexpected delays arise.

Please kindly contact your local post office or relevant authority to check the tracking number. They will have more information about your package delivery. We will try our best to assist you.

If you choose to ship your order by SF-Express or e-Express, an email consists of the tracking number would be sent to you in 1-2 days after your order is dispatched.

You may check the status of your order on the order status page, which is able to reach in the order confirmation email. Please note that the tracking number might take 1-2 working days to reflect the database because the tracking is not based on a real-time basis. Also, some countries (such as Canada, Australia) might have limited tracking information.

For local order we will ship by standard mail, and free shipping by SF Express for spending HK$300 on eligible items.

For international order we will ship by e-Express (with tracking number), and free shipping for spending HK$300 on eligible items.

If your order consists of a product in large size, the final shipping rate would be informed to you by email. Also, please kindly note that extra charges might be needed if your shipping address is located in a rural area.

Items may be subjected to additional control and domestic rules of the destination country, please kindly contact your local Customs officer for further information. Also, please kindly note that customs fees, duties, taxes, or any other charges are the responsibility of the customer.

If there is no shipping option shown for your country during check out, please contact us and we will get back to you as soon as possible.

Please kindly contact us and we will do our best to assist you.

Shipping fees are non-refundable. If you failed to claim your parcel or refused any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us.

We usually accept credit card payments by Shopify Payments.
Payme and FPS options are available only for local customers in Hong Kong.

We do not provide refunds or returns on change of mind purchases.

We do not hold or accept responsibility for packages that have been arrived in the destination country/custom by the carrier in the case of international shipment.

We do not cancel or refund after an order and payment have been completed.

If the package is missing or disposed of after delivery attempts by your local post office or courier company, we do not have any responsibility for any unclaimed package.

We will only provide a refund in the event of missing, damaged, or defective items that we could not replace. We would not be able to accept the return or exchange of items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact us at info@artbloss.com. We will get back to you as soon as possible.

If there is any backorder product is included in your order, your order would not be shipped until all items are available in stock.

If you would like to receive ready stock items first, please feel free to contact us and we will arrange the shipment for you. However, the additional shipping cost is required for a separate shipment.

Occasionally, we might cancel the item(s) from your order if the item(s) is/are not available and could not be restocked in a short time period. An email would be sent to you if there is/are any sold-out item(s) and you would search for a replacement product(s) or a refund would be done. Sincerely for any inconvenience caused by this event.

If you realize that (an) item(s) is/are missing, defective or incorrect after the delivery, please contact us immediately (within the first 7 days of delivery). 

You might ask for photos of the outer box and items you have received, so please do not throw them away. Also, you must provide along with your Order Number, let us follow your case as soon as possible.

We are able to offer wholesales and bulk purchase discounts on our products. Please contact us if you are interested.