Refund policy

Returns, Refunds & Cancellations

At Art Bloss, each order is carefully inspected, weighed, and securely packed before dispatch from Hong Kong. Please review the following policies before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery via our contact form or the platform where you placed your order.

To help us resolve your case as quickly as possible, we strongly recommend providing:

• A clear unboxing video showing the sealed package being opened
• High-resolution photos of the item and the outer shipping box with the courier label visible

Once verified, we will offer an appropriate resolution, such as a replacement, store credit, or refund.

Lost or Missing Packages

If tracking shows your parcel as delivered but you cannot locate it, please contact us promptly. We will review each case individually and assist where possible.

However, once delivery has been officially confirmed by the carrier (including GPS tracking or signature confirmation), the shipment is considered fulfilled. In such cases, refunds or compensation cannot be guaranteed.

Order Cancellation Policy

We process orders quickly to ensure prompt dispatch.

• Before processing: Orders may be cancelled only if they have not yet been packed or assigned a tracking number. Approved cancellations are subject to a 5% fee to cover non-refundable payment processing costs.
• After processing: Once an order has been packed or a tracking number has been generated via our integrated couriers (e.g., Fuuffy, DHL, FedEx, SF Express, Hong Kong Post), cancellation is no longer possible.
• Custom items: Orders with personalization (e.g., engraving or stamping) enter production immediately and cannot be cancelled or refunded.

General Return Policy (International Orders)

For orders shipped outside the European Union and the United Kingdom, all sales are final. We do not accept returns or exchanges for change of mind, personal preference, or incorrect selection.

We encourage customers to review product descriptions, measurements, and photos carefully before purchasing.

EU & UK Orders (Consumer Rights Compliance)

For customers located in the European Union and the United Kingdom, you have the right to request a return within 14 days of delivery in accordance with applicable consumer protection laws.

Conditions:

• You must notify us within 14 days of receiving your order.
• Items must be shipped back within 14 days of your return request.
• Items must be unused and in original condition.

Product-specific conditions:

• Sealed stationery: Refills, inserts, and planner pages must remain unopened and in original packaging.
• Leather items: Must be unused and free from scratches, marks, or signs of handling beyond inspection.

If returned items show signs of use or damage, a deduction of up to 100% of the item value may apply.

Return Shipping & Fees:

• Customers are responsible for all return shipping costs.
• International tracked shipping is required.
• Any duties, taxes, or import fees incurred during return are the customer’s responsibility.
• Original shipping fees are non-refundable.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products (including engraving or stamping)
• Opened or unsealed stationery products
• Used or altered items

Refund Processing

Refunds are processed after the returned items have been received and inspected at our Hong Kong fulfillment center. Approved refunds will be issued within 14 days.

Governing Law

By placing an order with Art Bloss, you agree that all transactions and policies are governed by the laws of the Hong Kong Special Administrative Region (HKSAR).